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Booking Conditions
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Please read these booking conditions carefully as they form the basis of the contract between THE SHIP INN.(a trading name of THE SHIP HOTEL & CO LTD , registered offices- Girne - Karaoglanoglu Road , Girne , Kibris , Mersin 10 , Turkey, Company Number: MS/4581).
Terms and conditions
These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through this website (the "service") are owned, operated and provided by THE SHIP HOTEL & Co Ltd and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
These terms and conditions - as may be amended from time to time - apply to all our services directly or indirectly made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy)
PAYMENT
A deposit of £100 per-person (except for some flights where a deposit of at least the full flight cost per person is required due to no cancellation value of the ticket) must be paid and sent with a completed and signed booking form. The total cost of your holiday is payable to us no later than 7 weeks prior to departure. If the balance remains unpaid after this date, we reserve the right to cancel your booking and retain the deposit paid. A 2% admin charge will be added to payments by credit cards. Please note that payments of balances due must be received no later than 7 weeks prior to travel. We also reserve the right to levy 2% of the transaction value where payments are made by credit cards. If for any reason we do not receive payment, we shall be entitled to cancel the booking with loss of all monies you had previously paid and any cancellation fees set out in these booking conditions.
TELEPHONE BOOKINGS
Alternatively you may wish to make a reservation over the telephone. Call us on 0090 392 8156701 and our consultants will confirm your booking to you. A deposit payment is required together if required for early bookings or full payment for late bookings in order to confirm the reservation. You can make this transaction using a debit or credit card. We will then send you a confirmation invoice in the post with full details of your reservation. Bookings taken over the telephone will be subject to our standard booking conditions, which are readily available from our brochure, with the confirmation, and on our website.
INTERNET BOOKINGS
When you use theshipinn.com to book your holiday we will ask you to provide us with credit/ debit card details in order to cover the cost of the holiday. If there are problems with the credit/ debit card that means we cannot collect the payment and we will not allow you to complete the booking and will not collect any money. In the event that we have problems processing your card after the booking is made we will notify you to provide alternative payment details. If full payment is made when booking a holiday through theshipinn.com, standard cancellation terms will apply plus a £20 per person administration fee. Once you make a payment on our website you are agreeing to our booking terms. You will be sent a confirmation that we have received your order request, followed by your confirmed letter - holiday vouchers. The Ship Inn will make every effort to ensure that your booking is confirmed. However in the unlikely event that cannot be done we will contact you at the earliest opportunity.
Credit card
In order to safeguard and encrypt your credit card information when in transit to us, we use the "Secure Socket Layer (SSL)" technology for our services.
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse. In order to indemnify you, please make sure that you report any fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email . This indemnification only applies to credit card reservations made using Booking.com's secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.
LATE BOOKINGS
Bookings received by us 7 weeks or less prior to departure are deemed to be late bookings when you make a confirmed booking through your travel agent or by telephone directly to us, you must pay the total cost of the booking at that time. Should you then subsequently cancel the reservation made you will be subject to cancellation charges detailed in Cancellation by the Client; a late booking will be accepted by us over the telephone or by the issuing of a confirmation invoice.
ALTERATIONS BY THE CLIENT
Amendments can be accepted up to 10 weeks before departure. Name changes will not be accepted as an amendment, and will be treated as a cancellation and rebooking holiday. The person who actually takes the holiday will be responsible for all amendment charges and any additional costs incurred by the result of these changes.
CANCELLATION BY THE CLIENT
Cancellation of your holiday must be notified to us in writing. The cancellation charges for North Cyprus holidays depend upon when your written notice is received and the loss incurred by you will be as follows (relevant to the total value of the package):
| More than 70 days |
Loss of Deposit Only |
| 29 - 70 days |
50% loss |
| 15- 28 days |
75% loss |
| 14 days or less |
100% loss |
The above terms apply for North Cyprus holidays booked on a standard £100 per person deposit. Those booked with full flight cost as deposit, will be liable for the total airfare cost plus the additional standard cancellation charges as above. If full payment is made when booking a North Cyprus holiday through theshipinn.com, standard cancellation terms will apply plus a £20 per person administration fee.
CANCELLATION/ ALTERATION BY US
THE SHIP INN reserves the right to modify or cancel any holiday, flight schedule, accommodation or other arrangements, in the event that the holiday chosen by the customer cannot be provided for any reason. If the circumstances referred to in the preceding sentence occur before the customer's departure, the company undertakes to offer the customer alternative arrangements, or, where there is a major change a full refund of all monies paid. We have prepared our brochure and internet site as accurately as possible. However, there may be occasions where an advertised facility or amenity is not available during your holiday is withdrawn . If we are aware of the withdrawal of facilities we will try to notify you as soon as possible. Most changes are of a minor nature, and we will advise you (or your travel agent) at the earliest possible date.
IMPORTANT NOTICE
Compensation payments do not apply to changes caused by reason of war, or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disasters, fire, technical problems to transport, closure or congestion of airports or ports, closure of border crossings or checkpoints, cancellation or changes of schedules by scheduled airlines and similar events beyond our control.
OUR LIABILITY TO YOU
If the contract we have with you is not performed or is improperly performed by us we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control.
PROMPT ASSISTANCE IN RESORT
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
CONDITIONS OR CARRIAGE
When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. You may ask for copies of the relevant conditions of carriage from our offices.
COMPLAINTS
If you have a problem when you are on holiday you must report this immediately to our local representative who will try to prevent your holiday being spoilt. Unless there is a valid reason why you failed to report your complaint to our local representative we will not consider ourselves to be liable for those complaints. If we cannot sort out your problem, you should record it on a signed Customer Complaint Form during your holiday. If you wish to take your complaint further you should write to us within 28 days of returning home. If you do not do so, this may affect our ability to investigate complaints and may impact on the way that your complaint is dealt with.
PASSPORT AND VISA REQUIREMENTS It is the responsibility of the client to ensure that passports, visas, vaccination certificates and any other necessary travel documents are valid for the journey(s) to be undertaken, and any fines enforced to our company for this will be the paid by the Traveller. Passengers travelling to North Cyprus through the borders with Cyprus republic (through Larnaca or Paphos airports) will require a valid EU passport (some other countries may also have a no-visa policy, please call us or the Cyprus Embassy to check this) when traveling from the UK. If you do not hold an EU passport (or do not fall into the no-visa category), you will have to travel Via Turkey to Ercan airport.
HEALTH MATTERS
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the Department of Health's free leaflet "Health Advice For Travelers", your GP or a specialist clinic. Please note that you are strongly advised against scuba diving for 24hrs before traveling by air. For the most up-to-date essential information on your choice of destination and to ensure you make the most of your trip abroad, we recommend you visit the Foreign Commonwealth Office (FCO) website at www.fco.gov/uk/knowbeforeyougo The Department of Health's website provides a worldwide country-by-country disease and immunization checklist.
TRAVEL INSURANCE
It is a condition of booking that you take the holiday insurance we recommend or arrange insurance yourself offering comparable or better cover.
FLIGHT ONLY BOOKINGS
Flights only bookings are non exchangeable and non refundable. If there is a change required, we will try our best to assist you, however flights are subject to airlines airfare ticket rules, and so this is not guaranteed. If it is possible to change a flight, this will be subject to airlines own airfare penalties. Most tickets are non refundable and non exchangeable, In this instance, the client is liable for any charges (up to 100% loss) or fees linked to amendments, which may include purchasing and issuing new tickets.
TRAVEL DOCUMENTS
Your flight tickets and accommodation voucher, will whenever possible, and be dispatched to you approximately 7 days prior to departure. If you are to collect your travel tickets at the airport due to a late booking or for any other reason we will give you a reference to quote in order to obtain the travel tickets. Tickets that are picked up at the airport, are referred to as "Tickets on departure" and usually have extra charges linked to them. These charges will vary from one airline carrier or operator to another, but you will be notified of this at the relevant time if applicable by our consultants.
DISABLED CLIENTS
We are happy to advise disabled clients and to assist them when choosing their holiday and we will do our best to meet their needs. Such accommodation may be selected because of their layout; they have disabled rooms, lifts, or ramps. Before making a reservation as a disabled client we ask that you speak to our consultants for their advice on your specific disability. If you or any member of your party has any medical problems or disability which may affect your holiday, we must be informed in writing when the booking is made. If we believe we are unable to accommodate the particular needs of the person concerned to their satisfaction, we reserve the right to decline or cancel their booking.
ACCOMMODATION
Accommodation is not graded by international star ratings and cannot be compared to the rest of Europe. The ratings in this brochure are given as a guide for you to help make the correct accommodation choice, they are not official ratings, and are based on feedback and our own audits. The ratings are there to offer a comparable guide to accommodations in the destination. Self-catering facilities are enough to prepare meals, but generally not the facilities found in a home. All accommodation water and electricity supplies can fluctuate and cupboards can be limited.
We show the facilities and entertainment mentioned (shops, bars, restaurants and swimming pools) and are generally available. On occasion they maybe unavailable due to maintenance, mechanical faults or weather conditions, or because the small number of visitors in the resort does not justify the opening or operation.
Most of rooms we offer a selection of twin and double-bedded accommodation. Although units may be described as "twin", they will be provided according to availability. If you have a specific preference for twin or double beds, or would prefer single-level accommodation, we will endeavor to meet these requirements. However, it is vital that you inform us at the time of booking. Please note that some accommodations do not allow you to bring food or drink, from outside into their premises. Where there is self catering accommodation, this is not applicable, but it is at the discretion of our hotel to enforce this. Tea & coffee making facilities may not include the consumables (i.e. tea, coffee or sugar) but just the provisions to make this i.e. kettle.
CALL MONITORING
Any telephone calls you make to THE SHIP INN may be recorded for training purposes & for the upholding of a quality service.
Privacy
theshipinn.com uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the hotel . We will not disclose your personal information to third parties without your consent.
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